My Oracle Support Banner

Operating Unit Field Not Being Honored In Scheduling Tab Of Order Organizer (Doc ID 2756344.1)

Last updated on FEBRUARY 27, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Operating Unit field not being honored in Scheduling tab of Order Organizer

When trying to query for Order Lines for the first time through Scheduling Tab on Order Organizer- by entering the fields: Internal Item, Operating Unit, Reserve Status, Order Status and On Hold - the results are being displayed correctly in the Scheduling Organizer window. When Find window remains open with results, by clicking on Torch and Find button is clicked with the same set of fields as mentioned above and scheduling organizer still opened, the operating unit is not being considered at all. If entering the operating unit again by typing or by selecting from the LOV and then click on Find, the results are coming correctly. Its an extra step which needs to be done and consumes some time.

EXPECTED BEHAVIOR
-----------------------
Operating unit should be considered while querying the Order Lines from Scheduling Organizer. It does not matter that user is selecting first time or any number of times with same selection criteria.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Applications.
2. Go to Order Management Super User Responsibility.
3. Navigate to MENUPATH > Orders, Returns
4. Open the Order Organizer Form.
5. Click on Scheduling Tab.
6. Enter the Following Fields and then, Click on Find Button.

Internal Item, Operating Unit, Reserve Status, Order Status and On Hold

7. It results in count as X. X represents number here
8. Let the result window open, Click on Torch Icon. It will again open the Scheduling Tab with all the existing fields filled.
9. Click on Find Button.
10. It results in count as X+n. n represents additional number here and these records are from other Operating Unit
11. Let the result window open, Click on Torch Icon. It will again open the Scheduling Tab with all the existing fields filled.
12. Remove the Operating Unit and Again Select the Same Operating Unit from List of Values (LOV).
13. Click on Find Button.
10. It results in count as X

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.