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Unable To Uncomplete Rebuildable Work Order: Unexpected Error (Doc ID 2756471.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, TXNS

When attempting to complete a rebuildable work order, the following error occurs:

ERROR
-----------------------
You have encountered an unexpected error.

In the java exception details we see:
java.sql.SQLException: ORA-01403: no data found
ORA-06512: at "APPS.EAM_WORKORDER_UTIL_PKG", line 636
ORA-06512: at "APPS.EAM_CREATEUPDATE_WO_PVT", line 1774
ORA-06512: at "APPS.EAM_CREATEUPDATE_WO_PVT_W", line 2506
ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Maintenance Super User > Work Orders
2. Query the rebuildable work order.
3. Try to Uncomplete the WO.

Cause

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In this Document
Symptoms
Cause
Solution
References


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