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Order Lines are stuck as SHIPPED and Workflow Background Process Does Not Process the Line (Doc ID 2757658.1)

Last updated on MARCH 03, 2021

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Find Order Lines are stuck as SHIPPED for PRE-BILLING_ACCEPTANCE Lines and Workflow Background Process for OEOL (OM Order Line) does not pick the problematic lines to be processed.

Expected Behavior
Expect Order Lines are Pending pre-billing acceptance after Ship and Workflow Background Process

Steps to Reproduce
The issue can not be reproduced at will

Workflow Background Process with OM Debug On does not show the problematic line id.

Sales Order Analyzer > Sales Order Line Workflow shows as follows.

Line ID PROCESS ACTIVITY RESULT ACT STATUS NOTIFICATION ID PROCESS NAME ACTIVITY NAME RESULT CODE BEGIN DATE END DATE ERROR NAME BEGIN DATE 2 EXECUTION TIME
<LINE_ID> Line Flow - Generic, Performance Branch on Source Type Stock Complete   R_STANDARD_LINE_PERF BRANCH_ON_SOURCE_TYPE STOCK <Begin Date> <End Date>   <Begin Date> 10
<LINE_ID> Line Flow - Generic, Performance Ship Ship Confirm Complete   R_STANDARD_LINE_PERF SHIP_LINE SHIP_CONFIRM <Begin Date> <End Date>   <Begin Date> 20
<LINE_ID> Line Flow - Generic, Performance Fulfill - Deferred Null Complete   R_STANDARD_LINE_PERF DEFER_FULFILLMENT #NULL <Begin Date> <End Date>   <Begin Date> 30
<LINE_ID> Line Flow - Generic, Performance Fulfill Null Deferred   R_STANDARD_LINE_PERF FULFILL_LINE #NULL <Begin Date>     <Begin Date> 600

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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