My Oracle Support Banner

OKL Service Contracts Billing is not Picking Contract for Processing In 12.2 Upgrade Instance (Doc ID 2757740.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Lease and Finance Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Billing Modules

ACTUAL BEHAVIOR
---------------
After the upgrade from 12.1.3 to 12.2.10 , the 'OKL Service Contracts Billing' is not processing 

The same process works fine in 12.1.3 for same contracts.


EXPECTED BEHAVIOR
-----------------------
The expected behavior is that 'OKL Service Contracts Billing' should bill the contract after the upgrade

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform upgrade from 12.1.3 to 12.2.10
2. Run 'Service Contract Main Billing' in OKS for the Service contract 
3. Run 'OKL Service contract Billing' for the OKL contract , there is no Billing generated  


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.