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Credit Memo Requests Through Lease Center Are Not Inserted Into TAI Tables (Doc ID 2758124.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Lease and Finance Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Billing Modules

ACTUAL BEHAVIOR
---------------
After applying patch 31137039 Credit Memos are not being created from Credit Memo Requests created in the Lease Center.
No records are present in OKL_TRX_AR_INVOICES_B after the Credit Memo Request is approved.

EXPECTED BEHAVIOR
-----------------------
Expect the Credit Memos to be generated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book and bill a contract
2. Open the contract in the Lease Center and select the Account tab.
3. Click on any open Invoice Number in the Invoice grid to open the Transactions Detail form.
5. Click the Credit Memos button.
6. Enter an Amount in the Credit Amount field and click the Request Credit Memo button.
7. Approve the notification sent by the Credit Memo Request Approval Workflow.
8. Once Approved the Workflow should complete and a record should exist in okl_trx_ar_invoices_b
  for the requested credit memo. This record would then be processed by Lease billing.
  
The above steps will work and the credit memo will be generated.
Apply Patch 31137039 and all will appear fine, up to step 8 where the Workflow will complete,
but no record will be created in okl_trx_ar_invoices_b and no credit memo will ever be generated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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