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Drop Ship Replacement PO (RMA) Generates New Warranty (Doc ID 2758459.1)

Last updated on MARCH 09, 2021

Applies to:

Oracle Installed Base - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR
---------------
Advanced Replacement transaction creates additional warranty on Replacement serial

EXPECTED BEHAVIOR
-----------------------
Advanced Replacement transaction do not create additional warranty on Replacement serial

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create IB trackable serialized item instance
2. Define warranty through BOM
3. Create a Sales Order for the same serial SN#1
4. Complete Sales order pick, issue transactions
5. New item instance for serial SN#1 is created in IB and there is Active warranty created.
6. Create a Sales order to replace SN#1 with SN#2
7. Provide installation details, select sub type as 'Replacement'
8. Enter SN#1 details at non source.
9. Complete Sales order pick, issue transactions
10. Check warranties for SN#2, additional year warranty is created

Cause

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In this Document
Symptoms
Cause
Solution
References


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