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Drop Ship Replacement PO (RMA) Generates New Warranty (Doc ID 2758459.1)

Last updated on MARCH 09, 2021

Applies to:

Oracle Installed Base - Version 12.2.8 and later
Information in this document applies to any platform.


Advanced Replacement transaction creates additional warranty on Replacement serial

Advanced Replacement transaction do not create additional warranty on Replacement serial

The issue can be reproduced at will with the following steps:

1. Create IB trackable serialized item instance
2. Define warranty through BOM
3. Create a Sales Order for the same serial SN#1
4. Complete Sales order pick, issue transactions
5. New item instance for serial SN#1 is created in IB and there is Active warranty created.
6. Create a Sales order to replace SN#1 with SN#2
7. Provide installation details, select sub type as 'Replacement'
8. Enter SN#1 details at non source.
9. Complete Sales order pick, issue transactions
10. Check warranties for SN#2, additional year warranty is created


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