Why Sales Order Return Is Stuck In Return Rejected Status and Cannot be Processed Further? (Doc ID 2760259.1)

Last updated on APRIL 22, 2021

Applies to:

Goal

Sales Order approval was rejected by the approver and now the sales order is stuck in 'Return Rejected' status.
Work Flow status is stuck in 'Defferred'.

How can one restart the workflow so that sales order can be further processed?

Following are the details:

Order category = Mixed, Fulfillment flow=Order Flow - Mixed or Return with Approval
Default Line type flow = Line Flow - Generic, with Repricing at Fulfillment
Default line type flow for return = Line Flow - Return for Credit with Receipt and Approval
Worklfow status ='Defferred'
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.