My Oracle Support Banner

Why Sales Order Return Is Stuck In Return Rejected Status and Cannot be Processed Further? (Doc ID 2760259.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.


Sales Order approval was rejected by the approver and now the sales order is stuck in 'Return Rejected' status.
Work Flow status is stuck in 'Defferred'.

How can one restart the workflow so that sales order can be further processed?

Following are the details:

Order category = Mixed, Fulfillment flow=Order Flow - Mixed or Return with Approval
Default Line type flow = Line Flow - Generic, with Repricing at Fulfillment
Default line type flow for return = Line Flow - Return for Credit with Receipt and Approval
Worklfow status ='Defferred'


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.