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Functionality About Claims Created From Warranty Contracts (Doc ID 2760301.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.


In Depot Repair using Complex MRO User, one can create Supplier Warranty contracts, and then create claims
Claims that get created from a Warranty contract, is it just informational or they get interfaced to AR or any other downstream systems?

According to Depot Repair User Guide:

Supplier Warranty Claims

Organizations performing services on products manufactured by other companies need
a mechanism for reporting and settling warranty claims with the Original Equipment
Manufacturers (OEM) or suppliers. The mechanism consists of the following:

• Send Claim to Supplier

Depot Repair enables you to capture claim data and trigger the claim submission
workflow. Multiple claims can be made against multiple vendors per service order.
The OM Line Flow is used as the mechanism for triggering communications
between a repairer and a supplier. The standard Accounts Receivable invoice that
OM generates is used for settling third party claims.

How does Depot Repair capture claim data and Trigger the claim Submission workflow?



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