My Oracle Support Banner

Invoice Is Being Generated From Open Interface Even With The Customer Account Inactive (Doc ID 2760790.1)

Last updated on MARCH 16, 2021

Applies to:

Oracle Financials for the Americas - Version 12.1 and later
Information in this document applies to any platform.

Goal

On : 12.1 version, Americas Globalization Receivables

AR Invoices are being generated from Open Interface with some the Customer Account Inactive

Sales order is being created with the Customer Account active.

Some time later, the customer account is inactivated.

Even with this account inactivated, user is able to proceed with the Shipping confirm process and later the invoice is being generated from Open Interface.

This is causing issues to several steps of our process, as the customer account is inactive and the process can't be undone.

Why does the process proceed when the Account in Inactive?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.