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UPK: Upgrading 12.1.0.2 to 12.1.0.5 is Failing With "An error (-5009 : 0x80040702) has occurred while running the setup" (Doc ID 2760956.1)

Last updated on MARCH 17, 2021

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

While upgrading UPK 12.1.0.2 to 12.1.0.5, and running the setup.exe as Administrator the following error occurs:


ERROR
-----------------------
Patch- InstallShield Wizard

An error (-5009 : 0x80040702) has occurred while running the setup.
Please make sure you have finished any previous setup and closed the other applications.
If the error still occurs, please contact your vendor:  See Documentation.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Download UPK 12.1.0.5 (ESP5) - Patch 30192848 from MOS
2. Right click ZIP - > Properties and confirm ZIP is unblocked
3. Extract ZIP to a new folder.
4. Locate the setup.exe in the extracted folder
5. Right click the setup.exe and run as Administrator
6. Receive Install Shield Error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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