UPK: Upgrading 126.96.36.199 to 188.8.131.52 is Failing With "An error (-5009 : 0x80040702) has occurred while running the setup"
(Doc ID 2760956.1)
Last updated on MARCH 17, 2021
Applies to:User Productivity Kit - Version 184.108.40.206 and later
Information in this document applies to any platform.
While upgrading UPK 220.127.116.11 to 18.104.22.168, and running the setup.exe as Administrator the following error occurs:
Patch- InstallShield Wizard
An error (-5009 : 0x80040702) has occurred while running the setup.
Please make sure you have finished any previous setup and closed the other applications.
If the error still occurs, please contact your vendor: See Documentation.
The issue can be reproduced at will with the following steps:
1. Download UPK 22.214.171.124 (ESP5) - Patch 30192848 from MOS
2. Right click ZIP - > Properties and confirm ZIP is unblocked
3. Extract ZIP to a new folder.
4. Locate the setup.exe in the extracted folder
5. Right click the setup.exe and run as Administrator
6. Receive Install Shield Error
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