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FRM-41072: Can Not Create Group Error While Entering Customer Contact In Service Contract (Doc ID 2761598.1)

Last updated on MARCH 18, 2021

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


When attempting to add a Contact Role and Name for a Customer from the Parties tab in the Service Contract, the following errors are
thrown

FRM-41072: Can not create Group contact_cust_record_group
FRM-41076: Error populating Group
FRM-41827: Group Does not Exists

The issue can be reproduced at will with the following steps:

1) Service Contracts (R)
2) Create a contract and add a Contact Role and Name for a Customer from the Parties tab
3) Errors are thrown


Due to this issue, users cannot add the contacts and create the Service Contract

Cause

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In this Document
Symptoms
Cause
Solution
References


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