FRM-41072: Can Not Create Group Error While Entering Customer Contact In Service Contract (Doc ID 2761598.1)

Last updated on MARCH 18, 2021

Applies to:

Symptoms

When attempting to add a Contact Role and Name for a Customer from the Parties tab in the Service Contract, the following errors are
thrown

FRM-41072: Can not create Group contact_cust_record_group
FRM-41076: Error populating Group
FRM-41827: Group Does not Exists

The issue can be reproduced at will with the following steps:

1) Service Contracts (R)
2) Create a contract and add a Contact Role and Name for a Customer from the Parties tab
3) Errors are thrown


Due to this issue, users cannot add the contacts and create the Service Contract

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.