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Spares Return Routing Rules In Mobile Field Service's Debrief Return Are Not Working (Doc ID 2762035.1)

Last updated on MARCH 20, 2021

Applies to:

Oracle Spares Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Setup Related UIs

ACTUAL BEHAVIOR
---------------
After defining Spares Return Routing rules with source type=territory and setting the 'CSF: Enable Return Routing in Debrief'' profile to 'yes' for the mobile field service responsibility, find that the rule is not defaulting the destination organization and destination subinventory in MFS client.
Defaulting only works for Return routing rules defined with with Return type=Defective

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define return routing rules with Return type=Defective, Return type=Excess, source type=territory
2. Run JTM Master concurrent with Lookup parameter.
3. Sync MFS.
4. Open task.
5. Enter a debrief return line.

Cause

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In this Document
Symptoms
Cause
Solution
References


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