Updating Contact Errors: Failed to update contact: This record in table hz_org_contacts cannot be locked as it has been updated by another user
(Doc ID 2762057.1)
Last updated on JULY 31, 2023
Applies to:
Oracle iSupplier Portal - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Supplier Profile Management
Error occurs when inactivating contacts
Receiving the following error message when trying to inactivate 2 contacts for same supplier site.
ERROR
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Failed to update contact: This record in table hz_org_contacts cannot be locked as it has been updated by another user
STEPS
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The issue can be reproduced at will with the following steps:
1. Supplier Management Administrator > Supplier Home
2. Search for Supplier
3. Contact Directory > select contact and hit ‘Update’.
4. Add an ‘inactive date’ and hit ‘Apply’.
5. Normal warning appears, hit ‘Confirm’.
6. Error message received.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |