UPDATE CONTACT ERRORS: RECORD IN TABLE HZ_ORG_CONTACTS CANNOT BE LOCKED (Doc ID 2762057.1)

Last updated on MARCH 22, 2021

Applies to:

Symptoms

On : 12.2.8 version, Supplier Profile Management

Error occurs when inactivating contacts

Receiving the following error message when trying to inactivate 2 contacts for same supplier site.

ERROR
-----------------------
Failed to update contact: This record in table hz_org_contacts cannot be locked as it has been updated by another user

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Supplier Management Administrator > Supplier Home
2. Search for Supplier 
3. Contact Directory > select contact  and hit ‘Update’.
4. Add an ‘inactive date’ and hit ‘Apply’.
5. Normal warning appears, hit ‘Confirm’.
6. Error message received.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.