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SSHR MOBILE APP DFF EXTRA DOCUMENT INFORMATION DOES NOT SHOW EXTRA FILES INFORMATION (Doc ID 2762638.1)

Last updated on MARCH 29, 2021

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP13 and later
Information in this document applies to any platform.

Symptoms

 12.2 HRMS RUP13 version, Self Service HR Mobile Applications,  the Extra Information Descriptive Flex Field (DFF)  is not showing under Documents of Record, although the Extra DFF displays correctly in Employee Self Service Page.

EXPECTED BEHAVIOR
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Extra Information DFF should display in both SSHR and Mobile app under Documents of Record

STEPS
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The issue can be reproduced at will with the following steps:
 1. log into HR self service as employee
2. navigate to Documents of Record
3. click on Create Document of record
4. select Document Type - > select Passport Details
5. Extra information Descriptive Flex Field (DFF) displayed as expected
6. Log into the same employee's Mobile application -> navigate to Documents of Record -> the extra information DFF is not displayed on the same page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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