Why CMRO Is Restricting Parts Removal On A Unit Which Came Into Depot For Maintenance? (Doc ID 2762704.1)

Last updated on MARCH 24, 2021

Applies to:

Goal

A customer instance is received in Inventory for maintenance. Instance Owner is still the customer and the Install Location is a Customer location. the Current Location on IB instance reflects Inventory location.
Now user performs Parts Removal process on this Unit Configuration from a Visit Work Order. It will error out with error:
"Instance status (Inventory) is invalid. Cannot do a Parts Change transaction'.

Questions : why are we restricting parts removal on a unit which came into depot for maintenance?
It could be a valid scenario that an IB instance is received in Inventory , but it's still owned by the customer and the install location is a customer location.
In this case, when we perform Parts Removal /Install,  should the validation  happen on CSI_ITEM_INSTANCES.INSTALL_ LOCATION_TYPE_CODE and not on the LOCATION_TYPE_CODE?

Solution

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