TeleSales Quote Search Not Returning Expected Results
(Doc ID 2762932.1)
Last updated on MAY 01, 2024
Applies to:
Oracle Quoting - Version 12.2.8 and laterOracle TeleSales - Version 12.2.8 and later
Information in this document applies to any platform.
Symptoms
On : 12.2.8 version, FORMS User Interface
ACTUAL BEHAVIOR
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After upgrading to Release 12.2.8 from Release 12.1.3,
the Quotes tab in eBusiness Center is not returning the same results.
EXPECTED BEHAVIOR
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Expect to be able to find the same number of quotes when searching in R12.2.8, as were returned when searching by the same customer in R12.1.3
STEPS
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The issue can be reproduced at will with the following steps:
1. Enter customer name in the organization field in EBC
2. Customer address information is displayed
3. Click on quote tab
4. No transactions displayed
Changes
Upgrade from Release 12.1.3
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |