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Account Details Window Shows Both a Positive and a Negative Line After Receipt is Applied (Doc ID 276343.1)

Last updated on SEPTEMBER 20, 2018

Applies to:

Oracle Receivables - Version 11.5.9 and later
Information in this document applies to any platform.
FORM:ARXCWMAI - Collections
Profile Option: AR_INCL_RECEIPTS_AT_RISK - AR: Include Receipts at Risk in Customer Balance


Symptoms

After a receipt is applied to a transaction in the Account Details form, 2 payment lines seem to be created: one with a negative sign that closes the transaction you apply it against, and one with a positive sign that then appears as a new open transaction in the Collections windows for this customer.

Collections > Account Details.
Query this Receipt,  it shows 2 lines

This also appears to display credit card payments twice.
It appears the AutoReceipts and AutoRemittance create two offsetting lines on the Account Details form.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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