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In the Service Request, While Saving the Tasks, Getting Error ''Record Changed or Deleted by Another User''. (Doc ID 2764869.1)

Last updated on MARCH 30, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form



In Service request getting the following error while saving the tasks

ERROR
-----------------------
''Record changed or deleted by another user.''

WORKAROUND
---------------------
Need to close and open Service Request


STEPS
-----------------------
The issue cannot be reproduced at will but happens with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Service Requests >Create Service Requests
4.Query for a Service Request
5.Go to tasks tab and try to update task status and save

Observe the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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