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Document Manager Error 3 Encountered While Importing Approved Purchase Orders Using Purchasing Document Open Interface (PDOI) (Doc ID 2765250.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Purchasing - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Approvals - Req, PO 
While attempting to create Purchase Order via "Import Standard Purchase Orders" (PDOI) Concurrent Program, the following error appears.

ERROR
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The Document Manager failed with error number 3." and error messages "po.plsql.PO_DOCUMENT_ACTION_AUTH.approve:90:archive_po not successful - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call

EXPECTED BEHAVIOR
-----------------------
The PO should be in "Approved" Status.

STEPS
-----------------------
The issue can be reproduced, at will, with the following steps:

1. Populate data into PO interface tables with Authorization Status set as "Approved" or "Incomplete".
2. Run the "Import Standard Purchase Order" (PDOI) Concurrent Program.
3. PO is created with Authorization Status as "Pre-Approved" for records where we passed "Approved".
4. For records which we passed value as Incomplete, PO is also created in Incomplete Status, but changes to "Pre-Approved" when submitted for approval.
5. Document Manager error is encountered, as reported above.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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