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PDF Error "Not A Supported File Type" Or "System Failed To Generate The PDF Document" When Opening Attachments From Notifications (Doc ID 2765330.1)

Last updated on MAY 14, 2021

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit POs to suppliers via email, the notification is sent via worklist or via email , but the PDF attachment does not open correctly and error occurs :

ERROR
-----------------------
Adobe Reader could not open 'PO_NN_NNNNN_US.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
OR
System failed to generate the PDF document. Please contact your system administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit PO for approval
2. PO is approved
3. Notification is sent, either to the approver or by email to supplier, with corrupt PDF attachment

Cause

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In this Document
Symptoms
Cause
Solution
References


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