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Serial Number LOV Does Not Have Values When Creating Material Debrief (Doc ID 2765859.1)

Last updated on APRIL 04, 2021

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Debrief

ACTUAL BEHAVIOR
---------------
Not able to find expected Serial Numbers when creating Material Debrief

EXPECTED BEHAVIOR
-----------------------
Expect to select Serial Numbers when creating Material Debrief

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request/Task
2. Debrief Task. Enter SAC, Item, Subinventory and try to find Serial Numbers


Cause

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In this Document
Symptoms
Cause
Solution


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