What Tables Contain The Data For Dashboard Profiles In Telesales?
(Doc ID 2765932.1)
Last updated on MAY 26, 2021
Applies to:Oracle TeleSales - Version 12.2.4 and later
Information in this document applies to any platform.
There is a need to capture audit information for Dashboard Profiles on eBusiness Center Form. Is there a way to capture the audit information (Employee Agent ID/Name, Customer Party ID, Dashboard Profile block_id, Timestamp, Value of Dashboard Alert) for the dashboard profiles that are presented to Agents on Dashboard tab of eBusiness Center Form?
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