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What Tables Contain The Data For Dashboard Profiles In Telesales? (Doc ID 2765932.1)

Last updated on MAY 26, 2021

Applies to:

Oracle TeleSales - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

There is a need to capture audit information for Dashboard Profiles on eBusiness Center Form. Is there a way to capture the audit information (Employee Agent ID/Name, Customer Party ID, Dashboard Profile block_id, Timestamp, Value of Dashboard Alert) for the dashboard profiles that are presented to Agents on Dashboard tab of eBusiness Center Form?
 

Solution

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