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PO Rejection Note Not Displayed In Approval Notification When Approver Type is e-Signer (Doc ID 2767153.1)

Last updated on DECEMBER 15, 2024

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When approver is of type e-Signer , rejection note is missing from the Note section in the Approval Sequence.

This happens ONLY when the approver is of type e-Signer .

When approver type is e-Reviewer , same rejection note can be seen ok in the Review notification received by this approver type.

 

STEPS TO REPRODUCE
-------------------
1. Create PO. Submit it for approval.
2. When receiving the PO notification for approval, approver decides to Reject it and enters a Response Note with the rejection reason .
3. In the "Sign Notification' received ("Sign Notification for Contract ... requires your signature") , this rejection note is missing from the Note section in the Approval Sequence.

 

screenshot showing the notification received by the approver e-Signer

 

screenshot showing the login required in the notification for the approver e-Signer

 

screenshot showing that notification got rejected but in the section 'Note' nothing is shown

 

 

screenshot showing the notification received by the approver e-Reviewer

 

screenshot showing how approver is entering the reject reason in 'Note' section

 

screenshot showing that notification got rejected by the e-Reviewer approver type and in the section 'Note' , the rejection reason is there

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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