My Oracle Support Banner

Onhand Status Update E-Signature Error: java.lang.NoClassDefFoundError, msg=com/phaos/cert/X509 (Doc ID 2768658.1)

Last updated on MAY 03, 2021

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.


Issue has been occurring after applying the ORACLE APPLICATIONS RELEASE 12.1: CPU PATCH FOR JAN 2021 (32071645).

While Approving the ERES of Onhand Status Update, below error occurs:

  You have encountered an unexpected error. Please contact the System Administrator for assistance.
  Click here for exception details.

  Exception Details:
  oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError, msg=com/phaos/cert/X509
  at ...................
  at ...................
  at ...................

  1. Go to concerned responsibility -> On-Hand Quantity
  2. Choose Org
  3. Select View-By Status -> Onhand
  4. For the select record, go to Tools -> Status Update
  5. In the 'Status Update Details' Form, set the status to 'RELEASED' and click on 'Update' tab.
  6. You'll see a Note saying, 'Processing record 1 of 1. Navigate to HTML Applications to approve the request. Once you have finished the approval process, press OK to proceed with the transaction'
  7. Click on OK
  8. Go to ESignature page and enter the required details and click on 'Approve'
  9. Now, the mentioned error will be displayed in HTML page




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.