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Getting Error: "The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXX is invalid" When Creating Logistics Lines (Doc ID 2768799.1)

Last updated on APRIL 16, 2021

Applies to:

Oracle Depot Repair - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Logistics Lines

Using API csd_repairs_pub.create_repair_order to create Logistics Lines failed with the

ERROR
-----------------------
The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXX is invalid. (INSTANCE_ID=)
API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.

The same error happened when creating Logistics Lines from Depot Repair Service Order UI as well


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call csd_repairs_pub.create_repair_order API

OR

2. Create Service Order and create Logistics Lines using Depot Repair application UI


Cause

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In this Document
Symptoms
Cause
Solution


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