Unable to Update Date Closed On The Service Request HTML UI
(Doc ID 2768942.1)
Last updated on APRIL 15, 2021
Applies to:Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.
Users are unable to update the date closed field on a service request to a date prior to the current sysdate.
The prior date can be selected from the LOV, but when the record is saved the date reverts to the previously entered closed date.
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