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SALES ORDER LINE STATUS IS SHOWN AS "BACKORDERED" INSTEAD OF "AWAITING SHIPPING" IN R12.2.9 (Doc ID 2769459.1)

Last updated on MAY 19, 2021

Applies to:

Oracle Shipping Execution - Version 12.2.9 and later
Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Ship Confirm

ACTUAL BEHAVIOR
---------------
Sales Order Line Status is shown as "BACKORDERED" instead of
AWAITING_SHIPPING in Release 12.2.9

OBSERVATION
---------------
ORACLE E-BUSINESS SUITE RELEASE CONTENT DOCUMENT
Order Management and Contracts
Releases 12.1 and 12.2 (inclusive of 12.0.2 – 12.2.10)
 
Reference: "3.3.13.6. Order Management Productivity Enhancements"
mentioned in Oracle RCD document, this feature is enabled in R12.2.10

EXPECTED BEHAVIOR
-----------------------
Expect the same functionality in Release 12.1.3 as Release 12.2.9 where
Sales Order Lines remains in Awaiting_Shipping > NOT BACKORDERED.

STEPS
-----------------------
1.   Responsibility Order Management Super User
      > See 12.1.3 the functionality process is as follows:
2.   Create Order nnnn257
3.   Book Order
4.   Line > Awaiting_Shipping
5.   Ready to Release > Pick Release
6.   Release to Warehouse > Transact Move Order
7.   Stage/Pick Confirm > Ship Confirm
8.   Confirm Delivery > Unspecified Quantities > Backordered > This is OK
9.   Transact Closed
10. Shipping Transaction Form shows > Backordered > Pick Release
11. Requery Order nnnn257
12. Line Status still shows as "AWAITING_SHIPPING" in 12.1.3
13. OBSERVATION: R12.2.9 now shows Line Status as "BACKORDERED'


Changes

 Upgraded from Release 12.1.3 to Release 12.2.9 when this issue was observed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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