Sales Order Line Status Is Shown As "Backordered" Instead of "Awaiting Shipping" In R12.2.9 or above
(Doc ID 2769459.1)
Last updated on JANUARY 03, 2024
Applies to:
Oracle Shipping Execution - Version 12.2.9 and laterOracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.
Symptoms
Sales Order Line Status is shown as "BACKORDERED" instead of
AWAITING_SHIPPING in Release 12.2.9
Expect the same functionality in Release 12.1.3 as Release 12.2.9 where
Sales Order Lines remains in Awaiting_Shipping > NOT BACKORDERED.
OBSERVATION
---------------
ORACLE E-BUSINESS SUITE RELEASE CONTENT DOCUMENT
Order Management and Contracts
Releases 12.1 and 12.2 (inclusive of 12.0.2 – 12.2.10)
Reference: "3.3.13.6. Order Management Productivity Enhancements"
mentioned in Oracle RCD document, this feature is enabled in R12.2.10
STEPS
-----------------------
1. Responsibility Order Management Super User
> See 12.1.3 the functionality process is as follows:
2. Create Order nnnn257
3. Book Order
4. Line > Awaiting_Shipping
5. Ready to Release > Pick Release
6. Release to Warehouse > Transact Move Order
7. Stage/Pick Confirm > Ship Confirm
8. Confirm Delivery > Unspecified Quantities > Backordered > This is OK
9. Transact Closed
10. Shipping Transaction Form shows > Backordered > Pick Release
11. Requery Order nnnn257
12. Line Status still shows as "AWAITING_SHIPPING" in 12.1.3
13. OBSERVATION: R12.2.9 now shows Line Status as "BACKORDERED'
Changes
Upgraded from Release 12.1.3 to Release 12.2.9 when this issue was observed.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |