Quoting User Hooks Are Not Working in Release 12.2.9
(Doc ID 2770328.1)
Last updated on JULY 11, 2022
Applies to:
Oracle Order Capture - Version 12.2.9 and laterOracle Quoting - Version 12.2.9 and later
Oracle iStore - Version 12.2.9 and later
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Symptoms
On : 12.2.9 version, Install
ACTUAL BEHAVIOR
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Quoting User Hooks are not working in Release 12.2.9 for Quoting and iStore
The Quoting User Hooks are working fine in Release 12.1.3.
STEPS
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The issue can be reproduced at will with the following steps:
Oracle Quoting or Oracle iStore -
Quoting User responsibility
Quoting Sales Manager responsibilty
IBE_CUSTOMER responsibility
The Quoting User Hooks can created for Create Quote, Update Quote, Submit Quote ect. An iStore shopping cart is a quote.
Actions such as creating a quote/cart, updating a quote, submitting a quote / place order button will process the Quoting User Hooks that are defined in the customized package ASO_QUOTE_CUHK. SEE: Order Capture User Hooks (Doc ID 373923.1)
One example is for the Submit quote action in Quoting or the Place Order button in a shopping cart and find that the Quoting User Hooks are not getting executed to update attributes in order lines record type such as below -
l_line_tbl(i).attribute9
l_line_tbl(i).attribute10
l_line_tbl(i).attribute11
l_line_tbl(i).attribute12
l_line_tbl(i).attribute13
l_line_tbl(i).attribute14
l_line_tbl(i).attribute15
Find that the generated Sales Order does not have DFF values populated.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |