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Quoting User Hooks Are Not Working in Release 12.2.9 (Doc ID 2770328.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Order Capture - Version 12.2.9 and later
Oracle Quoting - Version 12.2.9 and later
Oracle iStore - Version 12.2.9 and later
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Install

ACTUAL BEHAVIOR
---------------
Quoting User Hooks are not working in Release 12.2.9 for Quoting and iStore

The Quoting User Hooks are working fine in Release 12.1.3.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


Oracle Quoting or Oracle iStore -

Quoting User responsibility
Quoting Sales Manager responsibilty
IBE_CUSTOMER responsibility

The Quoting User Hooks can created for Create Quote, Update Quote, Submit Quote ect.    An iStore shopping cart is a quote.

Actions such as creating a quote/cart, updating a quote, submitting a quote / place order button will process the Quoting User Hooks that are defined in the customized package ASO_QUOTE_CUHK.  SEE: Order Capture User Hooks (Doc ID 373923.1)

One example is for the Submit quote action in Quoting or the Place Order button in a shopping cart and find that the Quoting User Hooks are not getting executed to update attributes in order lines record type such as below -

l_line_tbl(i).attribute9
l_line_tbl(i).attribute10
l_line_tbl(i).attribute11
l_line_tbl(i).attribute12
l_line_tbl(i).attribute13
l_line_tbl(i).attribute14
l_line_tbl(i).attribute15


Find that the generated Sales Order does not have DFF values populated.



Cause

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In this Document
Symptoms
Cause
Solution
References


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