Quoting User Hooks Are Not Working in Release 12.2.9
(Doc ID 2770328.1)
Last updated on JULY 11, 2022
Applies to:Oracle Order Capture - Version 12.2.9 and later
Oracle Quoting - Version 12.2.9 and later
Oracle iStore - Version 12.2.9 and later
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
On : 12.2.9 version, Install
Quoting User Hooks are not working in Release 12.2.9 for Quoting and iStore
The Quoting User Hooks are working fine in Release 12.1.3.
The issue can be reproduced at will with the following steps:
Oracle Quoting or Oracle iStore -
Quoting User responsibility
Quoting Sales Manager responsibilty
The Quoting User Hooks can created for Create Quote, Update Quote, Submit Quote ect. An iStore shopping cart is a quote.
Actions such as creating a quote/cart, updating a quote, submitting a quote / place order button will process the Quoting User Hooks that are defined in the customized package ASO_QUOTE_CUHK. SEE: Order Capture User Hooks (Doc ID 373923.1)
One example is for the Submit quote action in Quoting or the Place Order button in a shopping cart and find that the Quoting User Hooks are not getting executed to update attributes in order lines record type such as below -
Find that the generated Sales Order does not have DFF values populated.
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