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Users Unable to Find 'Previous Open Debit' Items When Attempting to Settle Claims (Doc ID 2770390.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Users are unable to find 'Previous Open Debit' items when attempting to settle and close claims. 

 

Steps to Reproduce:

Responsibility: Oracle Trade Management User

Navigation:

Personalize
Modify Criteria
Date - then Update
   between 29-SEP-2020 and 30-SEP-2020
Filter search by > All Records
Save and Apply
Select the first claim with OPM
Settlement
Settlement Method = Previous Open Debit
Use flashlight on Previous Open Debit Items
No items are found

Cause

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In this Document
Symptoms
Cause
Solution
References


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