Unable To Cancel a Credit Card Sales Order (Doc ID 2770577.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Getting error while trying to cancel sales order.

Debug shows:

ENTERING OE_PREPAYMENT_PV.CREATE_REFUND.
Before calling refund wrapper API refund amount IS: 4406.4
Before calling refund wrapper API payment_set_id IS: 300009
OEXVPPYB: receipt_method_id is:
OEXVPPYB: bank_account_id is:
OEXVPPYB: after calling refund_prepayment_wrapper API, return status is: E
OEXVPPYB: RECEIPT_NUMBER AFTER CALLING AR REFUND_PREPAYMENTS IS:
OEXVPPYB: NUMBER_OF_REFUND AFTER CALLING AR REFUND_PREPAYMENT IS:
OEXVPPYB: l_msg_count AFTER CALLING AR REFUND_PREPAYMENT IS: 1
LEAVING OE_MSG_PUB.ADD
OEXVPPYB: REFUND PROCESSING FOR 4406.4 FAILED.
Error message after calling refund_prepayment_wrapper API: Please enter refund amount that is less than or equal to the lower of the receipt or unapplied amounts.
LEAVING OE_MSG_PUB.ADD_TEXT
LEAVING OE_MSG_PUB.COUNT_AND_GET 2
In Process_Payment_Refund, after calling create_refund return status is: E
LEAVING OE_MSG_PUB.COUNT_AND_GET 2
return status after calling process_payment_refund is: E

Changes

Cause

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