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Customer Overview Page Next And Visualize Relationships Button Redirecting To Same Page (Doc ID 2770667.1)

Last updated on APRIL 22, 2021

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Tab

ACTUAL BEHAVIOR
---------------
Query a customer in Customers Online
Click on the Customer Name Link
Under the Overview Page, click the Next 10 Link under Contacts section
It brings the same page as click on the Visualize Relationship


EXPECTED BEHAVIOR
-----------------------
Query a customer in Customers Online
Click on the Customer Name Link
Under the Overview Page, click the Next 10 Link under Contacts section
It should bring up the next 10 contact relationship, not the Visualize Relationship

STEPS
-----------------------
Query a customer in Customers Online
Click on the Customer Name Link
Under the Overview Page, click the Next 10 Link under Contacts section
It brings the same page as click on the Visualize Relationship

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view more than 10 contact relationships

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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