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Cannot Search Contact on Communication Page When Choosing Any Value From "Show Contacts" LOV (Doc ID 2770668.1)

Last updated on APRIL 23, 2021

Applies to:

Oracle Receivables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Customers Module

When attempting to search for Account Contacts, the following error occurs.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Log onto Receivables responsibility
Navigate to
Customers -> Customers
Query the Customer -> Click on the Detail icon to open customer account detail page
Click Communication - tab
   You will see 4 fields you can use to search the Account Contacts, they are:
   Name, Contact Number, Job Title, Email Address
Search with:
   Contact Number = 111%
Choose "Bill_TO" from Show Contacts LOV
Click Go button to search
Get error:
   JBO-27122: SQL error during statement preparation

Or

Log onto Receivables responsibility
Navigate to
Customers -> Customers
Query the Customer -> Click on the Detail icon to open customer account detail page
Click Communication - tab
You will see 4 fields you can use to search the Account Contacts, they are:
Name, Contact Number, Job Title, Email Address
Search with:
Contact Number = 111234 (Full Contact Number)
Choose "Bill_TO" from Show Contacts LOV
Click Go button to search
Get error:
JBO-27122: SQL error during statement preparation


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for Account Contacts.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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