Customer Attachments Missing After Upgrade (Doc ID 277071.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.

Symptoms

Attachments in screen FNDATTCH from lower version of the application were not moved during upgrade.

New attachments can be added, but pre-existing attachments cannot be found.

Responsibility:  Receivables Manager
Navigation:  Customer > Standard > Select any address
Click on paper clip with yellow note in clip
Go to Attachments
Pre-existing attachments are not seen

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms