Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 11.5.8 to 12.1.3 [Release 11.5 to 12.1]
Oracle Customer Care - Version 11.5.8 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 10-Sep-2013***
After configuring a number of Service Request Types and Configured a Territory to assign the SR's to an owner, The generate territory package has been run.
On creating the SR from the Contact Centre (CIC) the workflow does not complete.
The workflow fails at Node: Update Request Attributes with the following
The full workflow process error message:
SERVEREQ, 51292-42932, 126023, RUN)
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