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'Service Contracts Billing' Program Is Billing Already Billed Service Streams (Doc ID 2772671.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Lease and Finance Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Billing Modules

'Service Contracts Billing' program is Billing the already billed Service streams for the contracts that were upgraded from 12.1.3 and were already billed in 12.1.3

EXPECTED BEHAVIOR

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The expectation is that the service contract should not be billed if billing was already done in 12.1.3

STEPS

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The issue can be reproduced at will with the following steps:

  1. Upgrade from 12.1.3 to 12.2.10
  2. Lease Administrator> Requests> Run> Service Contracts Billing
  3. For a Contract was already billed in 12.1.3,  in the 12.2.10 environment the service lines are billed again

 

Changes

 Upgrade from 12.1.3 to 12.2.10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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