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Teleservice(CS): Service Request(SR) Form Charges Tab Performance Issue (Doc ID 2773024.1)

Last updated on OCTOBER 24, 2023

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request (SR) Form- Charges Tab


ACTUAL BEHAVIOR
---------------
Poor performance on the charges tab with lines having invoices. Takes more than 3 to 5 minutes to open.

EXPECTED BEHAVIOR
-----------------------
Charges tab should not take 5 minutes to open .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a charge line and submit it to OM
2. Generate Invoice
3. Query the charge line in the SR form and the trace should open with no delay.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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