Full Credit Generated Instead of Calculated Credit for Usage Line Termination
(Doc ID 2773161.1)
Last updated on MAY 04, 2021
Applies to:
Oracle Service Contracts - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Contracts Billing/Termination
ACTUAL BEHAVIOR
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Termination Credit is calculated incorrectly for usage line.
When Contract is terminated in the middle of a billing cycle, full credit is given for the usage line instead of calculated credit.
During Review, the credit amount is calculated correctly based on termination date but on termination, the cycle is credited fully.
EXPECTED BEHAVIOR
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Credit should be calculated based on termination date
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a contract wit usage line.
2. Enter counter readings and bill the contract
3. Terminate the contract in the middle of a billing schedule and find that full credit has happened
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, incorrect credit is given to customer.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |