My Oracle Support Banner

Error While Creating Multiple Tiers In Usage Billing (Doc ID 2773824.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Transaction Entry

Error While Creating Usage Billing.

User is getting error while creating Multiple Tiers. 


ERROR
-----------------------
Error while creating Usage Billing Plan Order Type
Error - "Please note that usage tiers must start with zero and be defined in ascending order."




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Sales Order and Add Lines and save.
2. Go to Actions and Select Billing Plans.
3. Add Usage Billing plan details with Increments as below. 

4. Save the Plan and you will get the Error. 

Sequence    From      To      Fixed Billing Amount     Billing Amount Per Unit

1                 0           10        XXX                           XXX

2                11           1000    YYY                            YYY


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Usage Billing Functionality. 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.