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While Using AME When Approver Forwards Purchase Order Via Approval Notification Results In "ad-hoc approvers" Error (Doc ID 2773868.1)

Last updated on MAY 05, 2021

Applies to:

Oracle Purchasing - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to forward a Purchase Order to an approver outside the automatically generated AME Approval List this error occurs .
An error notification is sent back to previous approver that attempted the forward with the error in the notification body .  The subject of this notification is "Unable to Approve Standard Purchase Order NNNN"


ERROR

"Error: You can add ad-hoc approvers to the approver list only before or after approvers that belong to the same approval group.
For example, add Approver X before or after Approvers A and B, where A and B belong to the same approval group.

Please, fix the problem and try approving again from this notification or send the document back to the preparer."




STEPS
The issue can be reproduced at will with the following steps:
1. Use AME for approval for Purchase Orders
2. Submit Purchase Order and it is automatically routed to approver per AME approval list
3. Approver logs in and opens notification and enters Employee in Employee field
4. The Approver clicks Forward response option to send to this new approver
5. An error notification is sent back to previous approver that attempted the Forward with the error in the notification body .  The subject of this notification is "Unable to Approve Standard Purchase Order NNNN"



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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