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Credit Memo on a Terminated Usage Contract shows Total Billable Quantity as 0 but Total Amount is same as Invoiced Amount (Doc ID 2773891.1)

Last updated on MAY 05, 2021

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Credit Memo generated against a terminated usage contract shows the total Billable Quantity as 0 but the total amount is same as the invoiced amount. Why is that and how to fix it?
 

Solution

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Goal
Solution


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