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PO Approval Process Stuck Randomly. Debug Errors: PO_REQAPPROVAL_INIT1.send_error_notif ORA-01422: Exact Fetch Returns More Than Requested Number Of Rows (Doc ID 2774565.1)

Last updated on APRIL 05, 2022

Applies to:

Oracle Purchasing - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Purchase Orders sometime get stuck in the Approval Process when using Approvals Management Engine (AME).

Workflow status activities as per EBS Procurement Approval Analyzer <Document 1525670.1> shows:

1 08-APR-21 11:31:36                                ROOT/PARALLEL_APPROVAL_PROCESS ACTIVE #NULL
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PARALLEL_APPROVAL_PROCESS/START COMPLETE #NULL
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PARALLEL_APPROVAL_PROCESS/PO_NEW_COMMUNICATION COMPLETE Y
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PARALLEL_APPROVAL_PROCESS/PDF_GENERATION COMPLETE
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PDF_GENERATION/START COMPLETE #NULL
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PDF_GENERATION/DELETE_PDF_ATTACHMENTS COMPLETE
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PDF_GENERATION/GENERATE_PDF_AME_BUYER COMPLETE
1 08-APR-21 11:31:36 08-APR-21 11:31:36 PDF_GENERATION/END COMPLETE #NULL
1 08-APR-21 11:31:36                                PARALLEL_APPROVAL_PROCESS/WAITFORCONCURRENTPROGRAM NOTIFIED

Also, Document Action History shows wrong sequence and 'No action' :
SEQUENCE_NUM   ACTION_DATE    ACTION_CODE
           1                  29-Apr-21          SUBMIT
           2                  29-Apr-21        NO ACTION
           2                  29-Apr-21          APPROVE
           2                  29-Apr-21        NO ACTION

 

Additional information taken from PO & workflow debug logs :

itemtype: POAPPRV itemkey: 263095-198483 Message Text: po.plsql.PO_AME_WF_PVT.insert_action_history:010
itemtype: POAPPRV itemkey: 263095-198483 Message Text: PO_REQAPPROVAL_INIT1.send_error_notif: 10
itemtype: POAPPRV itemkey: 263095-198483 Message Text: PO_REQAPPROVAL_INIT1.send_error_notif: 20 username: doc: Standard Purchase Order 2020020527 location: 020 error msg: ORA-01422: exact fetch returns more than requested number of rows
itemtype: POAPPRV itemkey: 263095-198483 Message Text: po.plsql.PO_AME_WF_PVT.insert_action_history:020

po.plsql.PO_AME_WF_PVT.get_next_approvers:030 Calling AME API with
transaction id
po.plsql.PO_AME_WF_PVT.get_next_approvers.040: g_next_approvers.count:0
l_completeYNO:  W

 

Steps to reproduce the issue :

------------------------------------

1. Create PO.

2. Submit it for approval.

3. PO remains stuck In Process.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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