Credit memo is incorrectly created with zero tax amount
(Doc ID 2775610.1)
Last updated on JUNE 10, 2022
Applies to:
Oracle Receivables - Version 12 and laterInformation in this document applies to any platform.
Symptoms
Credit Memo is incorrectly created with zero tax amount, whereas original Invoice has non zero tax amount.
STEPS TO REPRODUCE
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Responsibility : Receivables Manager
Navigation : Transactions -> Transactions
1. In the Transactions form, query the Invoice
2. Navigate to Action -> Credit
3. Select Credit Allocation as "Tax Only" and Tax % as 100
4. Observe that credit memo tax amount is same as Invoice tax amount and save
4. After saving the Tax amount changes to zero
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |