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Customer Merge Error ARP_CMERGE_ARTRX.MERGE()- Others Error in insert_full_merge_event User-Defined Exception (Doc ID 2776117.1)

Last updated on MAY 12, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Customers Module

When attempting to merge 2 customer, the following error occurs.

ERROR
-----------------------
MSG-00001: ARP_CMERGE_ARTRX.MERGE()- 23-APR-2021 09:48:48
MSG-00001: Others Error in insert_full_merge_event User-Defined Exception 23-APR-2021 09:48:48
MSG-00001:
ARP_CMERGE_ARTRX.MERGE()-
Others Error in insert_full_merge_event User-Defined Exception 23-APR-2021 09:48:48
MSG-00100: merge_products errored out
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()+23-APR-2021 09:48:49


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Try to merge customer number 111 to customer number 222 via Customer Merge Form in Receivables


Cause

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In this Document
Symptoms
Cause
Solution


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