Service - Need To Refresh Charges Lines After Debrief
(Doc ID 277645.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 11.5.9 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
(R) Customer Support
(N) Service Requests - > Create Service Request: Charges Tab
Until 220.127.116.11.1A, the Charges tab was refreshed automatically after debriefing. After applying certain Service patches, you noticed that Charges lines are not populated with all the information from Debrief automatically.
Applied <Patch:3609165> or other patch which delivers the following new Charges versions or higher:
- CSXCHTAB.fmb 115.49.1159.34
- CSCHTAB.pld 115.55.1159.25
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!