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Service - Need To Refresh Charges Lines After Debrief (Doc ID 277645.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

(R) Customer Support
(N) Service Requests - > Create Service Request: Charges Tab

Until 11.5.9.0.1A, the Charges tab was refreshed automatically after debriefing.   After applying certain Service patches, you noticed that Charges lines are not populated with all the information from Debrief automatically. 

Changes

Applied <Patch:3609165> or other patch which delivers the following new Charges versions or higher:
- CSXCHTAB.fmb 115.49.1159.34
- CSCHTAB.pld 115.55.1159.25

Cause

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