My Oracle Support Banner

Many Sales Order Lines Are Stuck In AWAITING_SHIPPING Status (Doc ID 2777408.1)

Last updated on MAY 18, 2021

Applies to:

Oracle Shipping Execution - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
When trying to pick release sales orders, the program ends with out any error.
None of the eligible lines are pick released

EXPECTED BEHAVIOR
-----------------------
Pick release the 3000 sales orders that are stuck with out any problem

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to release sales orders screen
2. Provide the sales order details.
3. Perform pick release - concurrent

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pick release the 3000 sales orders that are stuck.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.