My Oracle Support Banner

IEX: Territory Assignment Fails after 12.2.10 Upgrade - PLS-00306: wrong number or types of arguments in call to 'ASSIGN_TERRITORY_ACCESSES' (Doc ID 2777524.1)

Last updated on MAY 18, 2021

Applies to:

Oracle Advanced Collections - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

 

After the upgrade to Release 12.2.10, when attempting to run IEX: Territory Assignment program, the following error occurs:

ERROR
-----------------------
Cause: FDPSTP failed due to ORA-06550: line 1, column 7:
PLS-00306: wrong number or types of arguments in call to 'ASSIGN_TERRITORY_ACCESSES'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Advanced Collections > Collections Administrator
2. Run IEX: Territory Assignment program
3. See that it fails with the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get their collectors assigned to customers.

Changes

 Upgrade to 12.2.10

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.