My Oracle Support Banner

Auto Generate Button On Charges HTML Throws Error :API Error (Validate_Charge_Details): The value for parameter p_price_list_id cannot be "NULL". (Doc ID 2778393.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

When trying to click Auto Generate button on the Charges HTML page to create charge lines for the debrief lines for some service requests getting following error

ERROR
-----------------------
API Error (Validate_Charge_Details): The value for parameter p_price_list_id cannot be "NULL".




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Support Specialist responsibility
3. Open any Service Request from Agent Dashboard
4.Go to Charges and Logistics page
5.Click Auto Generate button to create debrief lines

Observe above error


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.