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OutOfMemory and Stuck Threads When Running Enterprise BI Publisher Need to Disable Export for Excel for All Reports (Doc ID 2778665.1)

Last updated on MAY 24, 2021

Applies to:

BI Publisher (formerly XML Publisher) - Version 12c to 12c [Release 12.0]
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Enterprise : Administration

ACTUAL BEHAVIOR
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BI Publisher Server showing OutOfMemory and Stuck threads in the bi_server1.log file and CPU 100% when running reports.

When the BI Publisher reports are run the JVM is going to 100% of heap usage and CPU also going to 100 % causing the server to crash.

Getting thread dumps during processing of reports.

As this is affecting performance would like to disable the export functionality for reports.

 
ERROR
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STEPS
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The issue can be reproduced at will with the following steps:

Navigation: Log into XMLPSERVER -> Administration -> Runtime Configuration -> Properties

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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