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Mobile Field Service Multiplatform(MFS MP): Substitute Part Is Not Getting Retained (Doc ID 2779584.1)

Last updated on MAY 27, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version,  Mobile Field Service Multiplatform(MFS MP)- Parts Issues

ACTUAL BEHAVIOR
---------------
When ordering a parts and try to receive a substitute part selected it is not getting saved in MFS client application.

In Parts requirement HTML Page in E-Business Suite(Spares Management module) side the Substitute part information is getting saved successfully.

EXPECTED BEHAVIOR
-----------------------
It should save and show the substitute part in MFS client application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logged into MFS client application
2. Try ordering parts.
3. Substitute part showing in MFS client application to select but not getting saved.
4. Whereas Spares management E-Business Suite side Parts requirement HTMP page substitute part is getting saved.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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