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Service HTML: Need Integration Of Service Request And Tasks Searches (Doc ID 2780186.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Goal

Oracle Service HTML has separate Task and Service Request (SR) search sections.  But in current Forms system, this is blended.

We need to combine SR and Task search criteria. For example:
Part of Business monthly closing process searches for SR status = CLOSED, and then Task Status of CLOSED or COMPLETED.
Then refine the results further by Charge Status.

Is there a way to simultaneously search for SR status, Task status and Charge status?

For example:  Enable Task search criteria in Service Request Search – Advanced
a. Task Status
b. Task Type
c. Task Owner Type
d. Task Owner
e. Task Assignee Type
f. Task Assignee

 

Solution

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In this Document
Goal
Solution
References


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